Customer Service: Payment & Shipping

 

Frequently Asked Questions

• Payment Methods
• Tax Exemptions
• Shipping Details
• Refund Policy

Have additional questions? Contact store@pblworks.org for assistance.

---

Payment Methods

 

Payment by credit card is available for all orders.

We accept Visa, Mastercard, American Express, and Discover. 

Payment by purchase order is only available for orders over $800. 

• To pay by Purchase Orders, use the standard checkout process and simply select "Purchase Order" for payment method.
• Then, submit your purchase order by email (store@pblworks.org); or by mail (PBLWorks, 3 Hamilton Landing, Suite 220., Novato, CA, 94949).
• Your order will only be processed after this information is received. Once you submit your PO, then your item(s) will ship within 4 business days.
• Please remit payment to PO Box 843226, Los Angeles, CA 90084-3226.

---

Tax Exemptions

• Customers who intend to use a tax-exempt certificate for any purchase must present the tax-exempt certificate prior to purchase.
• Certificates must be emailed to store@pblworks.org. The customer will receive confirmation of their exemption being processed.
• Customer should not complete their purchase until they receive confirmation that their tax-exempt certificate has been applied to their account.
• PBLWorks will not refund sales tax to any customer who submits a tax-exempt certificate after the transaction has been completed.

---

Shipping Details

All orders are processed within 4 business days, and then shipped from our California fulfillment center.

We can not ship to PO Boxes or APO addresses.

Orders Shipping to Canada and Mexico. If you are outside of the United States and there is a delay in your delivery, you should check with your local postal provider or UPS. Some of our publications are also available via Amazon.com with different international shipping options. 

Orders shipped to Canada and Mexico may incur duties, taxes, or other fees, including brokerage charges for customs clearance. These are the recipient's responsibility.

---

Refund Policy

All sales are final. PBLWorks is unable to accept returns or exchanges.